Mobile printer repair and customer satisfaction may have more in common than you think.
First though, it’s worth talking about mobile printer repair services in general and why they’re so important, especially for distribution companies and brands with access to their own warehouses.
The humble mobile printer has been such a boon for these types of companies over the years since their emergence. Combined with other types of hardware and software, they’ve simplified laborious printing tasks and sped the process up, allowing workers to carry them and print distribution labels for packages in seconds.
That efficiency, when combined with a wider streamlined workflow process, has been key for a lot of companies to their wider growth ambitions. But where does mobile printer repair come into the customer satisfaction equation, and why’s it so important to be aware of?
It’s simple. So many businesses have become highly-dependent on the time savings that mobile printers offer that they can get taken for granted. The truth is, though, if there’s ever an accident and one – or all – break then it could massively impact distribution and see customers get their packages later than promised.
That goes for both the B2B and B2C realm – a customer is a customer, after all. And a customer that doesn’t get their packages on time will soon turn into an unhappy one if the company doesn’t have a Plan B in place if something ever happens to their network of mobile printers.
Mobile printers by their very nature contain lots of small parts and special inks, which is why we believe that the best Plan B there can be is to partner with a mobile printer repair specialist on a bespoke basis.
The right mobile printer repair partner will have a specialist team on hand, able to repair and source parts for a huge range of market-leading mobile hardware. Most times, all that’s needed to repair a printer is a new part or adjustment, then it’s working like new again.
Doesn’t that sound better than buying a new fleet of expensive mobile printers every time there’s a slight sign of a malfunction? Your partner will also be able to provide you with back up solutions to fill those printer gaps while your mobile hardware is being fixed, to keep disruption to a minimum and packages always reaching your customers on time.
It’s also the green way to do business, too. Those small parts in a mobile printer’s overall construction aren’t typically sourced in the most environmentally-friendly way. Add on packaging and delivery and you could be doing more harm than good to the planet by ordering from new all the time.
Repairing your mobile printers on a regular basis can be cleaner, greener and more affordable than buying new all the time. And, to help boost the budget, the right partner will also offer fair prices for mobile printers that you no longer want or need and help them on their way to the circular economy.
